What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

SHIPPING INFO

At Alexis Glam Room, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping guidelines below before placing your order.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note: During high-volume periods, processing times may be slightly extended.

Shipping Methods & Delivery Time

Standard Shipping: 3–7 business days
Priority Shipping: 2–3 business days (if available at checkout)

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping may be offered on orders over a specified amount (if applicable).

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. Alexis Glam Room is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

Once your package has been marked as delivered, Alexis Glam Room is not responsible for lost or stolen items. Please contact the shipping carrier directly for assistance.

Shipping Delays

We are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances beyond our control.

GENERAL INFO

Order Policy

All sales are final. Due to the nature of our products (beauty/hair items), we do not accept returns, exchanges, or refunds unless an error was made on our end.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [your email here] with:

Your order number
Photos of the item(s)

We will review and resolve your issue as quickly as possible.

Product Care

To maintain the quality and longevity of your products:

Follow all recommended care instructions
Handle products with care
Store properly when not in use

By placing an order with Alexis Glam Room, you agree to all policies listed above. | Policies are subject to change at any time without notice.

Frequently asked questions

General

Setting up FAQs